At AURA ATTIRESA LLC, we strive to ensure every customer is satisfied with their purchase. If you are not satisfied with your order or wish to return or exchange an item, please carefully read the following refund policy:
- Return Policy
Customers may request a return within 30 days of receiving the item. Returned items must be unused, unwashed, and retain their original tags and packaging. We will process refunds for items that meet the return criteria. - How to Request a Return
To request a return, please contact our customer service via email (essencewilliams@auraattiresa.com), stating your order number and the reason for the return. Once approved, we will provide you with return instructions. - Return Address
Please send all returned items to the following address:
AURA ATTIRESA LLC
46 EGRET DR, WEST HENRIETTA, NY 14586 - Shipping Costs
Return shipping costs are borne by the customer unless the wrong item was sent or the item is defective. Please contact us if you encounter any problems during the return process. - Refund Processing
Once we receive your returned item and confirm it meets the return conditions, the refund will be processed within 7-10 business days. The refund will be returned to your original payment method. - Non-Returnable Items
The following items are not eligible for a refund:
Used or Damaged Items
We recommend that you carefully inspect the item before returning it to ensure it is intact.
For any other questions or further assistance, please feel free to contact our customer service team. We are happy to assist you!